Refund & Cancellation Policy
Last Updated: 8 October 2026
Thank you for choosing Excel Store.
We provide digital Excel templates, calculators, spreadsheets, courses, and other downloadable products. Since digital products can be accessed and downloaded immediately after purchase, refunds are generally not available once a product has been successfully delivered or accessed.
However, we understand that payment or technical problems can sometimes occur. This policy explains the situations in which we may provide a replacement or refund.
1. Digital Products
All products available through Excel Store are digital products.
Once a product has been successfully purchased and the download or access information has been provided, the order is generally considered final.
We therefore recommend checking the product description, features, screenshots, and any stated requirements before completing your purchase.
2. When a Refund or Replacement May Be Available
We may provide a replacement or refund in the following situations.
A. Corrupted or Defective File
If a file supplied by us is corrupted, damaged, or cannot be opened because of a problem with the original file, please contact us.
We will first try to provide a working replacement. If the issue cannot reasonably be resolved, an eligible refund may be considered.
B. Product Not Received
If your payment was successfully completed but you did not receive the product or download/access information, please contact us.
After verifying the payment and order details, we will provide the product or process an eligible refund, as appropriate.
C. Payment Deducted but Order Failed
If money was deducted from your bank account, card, or UPI account but the order was not successfully created or the product was not delivered, please contact us.
After verifying the transaction, we will either provide the product or process an eligible refund, as appropriate.
D. Duplicate Payment
If you were charged more than once for the same product due to a duplicate transaction, please contact us.
After verification, the duplicate payment may be eligible for a refund.
3. Accidental Purchases
If you purchased a product accidentally, please contact us as soon as possible.
Accidental purchases will be reviewed on a case-by-case basis. If the product has already been downloaded or accessed, a refund may not be possible.
4. How to Request a Refund or Support
If you experience a problem with your purchase, please contact us within 48 hours of the purchase or of discovering the issue.
Please provide:
Your name
Order number, if available
Product name
Email address used for the purchase
A brief description of the problem
Relevant payment or transaction details, if applicable
Providing these details will help us verify the order and resolve the issue more quickly.
5. Refund Processing
If a refund is approved, we will normally process it through the original payment method, where possible.
After we initiate the refund, the time required for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or UPI provider.
Please allow approximately 5–7 business days after the refund has been processed.
6. Product Compatibility
Our products are provided in the format and with the features described on the relevant product page.
We make reasonable efforts to ensure that our Excel files work with supported versions of Microsoft Excel and, where specifically stated, Google Sheets.
However, differences in software versions, operating systems, settings, or third-party applications may affect how certain features work.
Problems caused by unsupported software, modified files, or changes made by the customer may not qualify for a refund.
7. Changes or Updates to Products
We may occasionally update, improve, or correct our digital products.
Where appropriate, an updated version may be provided to existing customers.
An update, modification, or improvement to a product does not automatically create a right to a refund.
8. Situations Generally Not Eligible for Refund
A refund will generally not be available when:
The product has been successfully delivered and downloaded or accessed.
The customer changes their mind after purchase.
The product does not meet a personal preference that was not advertised as a feature.
The customer is unable to use a feature because of unsupported or incompatible software.
The original file has been modified by the customer and the resulting problem is caused by that modification.
The customer did not review the product description or stated requirements before purchasing.
However, genuine technical or payment-related problems may still be reviewed on a case-by-case basis.
9. Contact Us
If you have a question about this Refund & Cancellation Policy or need help with an order, please contact us.
Technical Rajesh Digital Services
Hazrapara, Madda, P.O. Madda
P.S. Beldanga, Murshidabad
West Bengal – 742133
India
Phone: 9064518630
Email: [email protected]
We will review your request and respond as soon as reasonably possible.
10. Policy Updates
We may update this Refund & Cancellation Policy from time to time to reflect changes to our products, payment process, or business practices.
Any changes will be published on this page with a revised Last Updated date.
This policy applies to purchases made through excel.technicalrajesh.in.